The Smartspeed Performance Improvement Blog

SOPs ( Standard Operating Procedures ) help everyone in a business. They help to clarify your own thoughts, if you are writing them. They help others to understand the expectations, safe effective methods and what has been agreed previously. For new starters, they help to speed up the training process. So, why don't so many people embrace this tool? I'd love to know the answer, but if you find yourself in this situation let me give you a few pointers. Capture the information any way you see fit. If you have an existing format that works, use it, otherwise make sure you capture the information in a way that makes sense to you. Make the information is understandable. Photos and images are great. Ensure the information is accessible. Get them off your desktop and into the hands of those using the information. Embrace the feedback. If the readers are confused, simplify the material. I heard the other day that a big mistake in a company I know has happened again. Guess what? The fir...

I visited a client last week and asked to join their production meeting. It turned out that the meeting had been cancelled. After a little probing I found out that the meeting wasn't satisfying the owner's requirements. Available from Amazon So, here's the question.... Could it have been repaired? The meeting was broken, but it was there for a reason. It had a purpose and it added value to the business. The owner acknowledged this. Pressures are on everyone at the moment, but dumping the meeting rather than fixing it? A question I ask all my clients is ' what does good look like? '. We debated this, my client and I. There were clearly a lot of good things that this meeting did. There were a handful of things this meeting didn't do. So, what did good look like? Quickly we were able to define some clearer guidance for the attendees. They now all know what they need to bring to their meeting and what responses need to be prepared in advance. My client even embraced...

Do you find that your Kaizen improvements don't always go to plan? If you do, then you're with the majority! Whilst there is great deal of 'trial and error' there is a simple approach that can help. Available from Amazon Being specific about critical parts of your improvement can uplift your results. So, how do you go about doing this? The most direct route is to be clear about which parts of your improvement are critical. From here you can explain, in detail, what you want for those items. This might take some practice as many of us have become lazy in this regard. We take it for granted that our team 'get us' and will know what they need to do. If you ever feel that something basic is missing from an improvement ask this question: "What does good look like?" The answer should put you back on track. About the author: Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and...

When you make an improvement in your business, how do you finish it? Do you have a checklist of tasks you carry out, or do you claim that you're done? Many businesses take the latter approach. The question is, when is your task really finished? Having a close down approach to your improvements is key to sustainable benefits. If you recall PDCA (Plan, Do, Check and Act), this is very much an 'Act' issue. You've planned your improvement, you've delivered it and checked the results. Unless you need to improve the change, tying it into your business is critical. The risk, if you don't do this, is that you lose the improvement. People are busy. Minds are busy. Trying to remember the new method of working is at risk (I find that many changes disappear within two weeks). This is the case when the new method isn't a daily task! What can you do to help tie in your improvement to your 'business as usual'? Two practical options are: Develop a fo...

Kaizen is a great word. It is a word that can unleash the potential of both a business and an individual. Kaizen means more than just continuous improvement. It is a word that is linked to: Confidence Growth Exploration Courage Many people I speak to, that are new to improvement projects, aren't sure if they are on the right path when it comes to embracing the spirit of Kaizen. If you are also one of these people then let me share with you a few thoughts that can help you feel at ease about starting and leading change. Start with your concerns A great place to start your improvement life is with anything that isn't right. Getting your concerns out into the open really is the first step for most of us. If you aren't happy with something, raise it. This isn't only a great place to start, but something that you shouldn't give up. Whenever a standard is not being met, or not even defined, get vocal and then do something about it. Start small The intention of Kaizen is ...

I often end up in conversations about how to stimulate Kaizen ideas and opportunities. If you have read my other posts, you will know that I split the improvement journey into two halves. For many people, the initial Kaizen focus is all around fixing things that are wrong / not working properly. Once you get past this point you need something else to focus and motivate you to generate improvement opportunities. The two halves of the Kaizen journey The discussion that I often end up in, is the one around the imagination quandary. People talk to me about not being creative, or not being inspired to come up with improvement ideas. Do you ever feel this way? It seems that there is a popular view that some people are creative and some aren't. Great Kaizen ideas are not just the product of 'creative' people. There are lots of ways that you can generate improvement ideas without having to sit on a mountain top cross legged waiting for inspiration. Finding a 'mechanical' w...

Projects, especially improvement projects, have a tendency to get off track. There is often a clear distinction between projects for customers and projects for ourselves. If our improvement projects fall behind then our customers won't be barking at us; it is no wonder that if something is going to slip it is our Kaizen endeavours. For some people this can be a tough conversation to have. No one wants to be a 'failure' and pride often gets in the way. In my experience it seems that it is believed to be far more credible to ignore the requirement to improve than to admit that we aren't making progress. So, if you find yourself (and your business) in this situation, what can you do about it? Let me share with you two options to increase the visibility in your business around progress with projects and four options to help get your projects back on track. Increasing visibility Ok, no more hiding the status of Kaizen activities . This also means no more being precious about...