You can track the performance of projects in many cases to the amount of face to face contact that takes place during the life of the project. E-mail is an amazing tool that helps to deliver messages at a lightning pace, and often this gives people the impression that face to face contact can be minimised. Many times have I seen people sitting in the same office reciprocating with e-mails whilst both are seated - and it's an ongoing conversation! Looking into someone's eyes when you have a project update meeting can tell you so much more that by just reading an e-mail. I accept that there is a justification for efficiency, but is the balance right in your organisation? Smartspeed Consulting Limited 'For When Results Matter' http://www.smartspeed.co.uk