One of the popular terms we hear is about increasing efficiency for organisations. Many public sector bodies are tasked with 'efficiency gains'. Businesses need to be efficient, but raising effectiveness naturally drives up efficiency. So why don't we start there instead? Firstly, we can be efficient at the wrong things! Looking for efficiency savings typically means that we look to become better at the things that we do. Some tasks (or functions) could be removed meaning that the resources don't even have to be deployed - an instant efficiency gain. More effective means less of the unnecessary. We can redesign how we operate and take out the elements that don't help our cause. There are some things that help our customers and some things that are there for some historical reason. Some things we have to do in order to get our job done, we can look at changing how we work so that these tasks can be removed over time. Effective systems remove delays and e