Let’s be realistic, days very rarely run smoothly. Most teams have bumps in their day to day working, which need to be resolved . This is normal, but the effectiveness of a team’s ability to deal with this massively impacts the overall performance of the function they are responsible for. Making the issues (and corresponding actions) visible and ‘in your face’ is a big part of this effectiveness. An example of a simple approach to managing an action log When the actions are visible they don’t get lost. They are constantly in your line of sight and the actions required to close out the issues have a higher chance of being completed if they are in the front of your mind. Out of sight, out of mind is certainly true in this case (and strategy doesn’t often get results). If the actions are visible there is a great chance that they will get worked on during the course of the day and not five minutes before the next meeting (in a state of panic). Many people are bad at taking notes a