A few years ago I wrote a book called What Does Good Look Like?
I was fed up with seeing businesses fail to move ahead with their improvement goals. They were quick to criticise their staff and slow to explain precisely what they wanted to experience.
This book is an antidote to that situation. You can see the introductory video here:
If this situation rings a bell with you, you can purchase a copy of the book here:
About the author:
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen.
Giles is also the author of Effective Root Cause Analysis and 'What Does Good Look Like?'.