One we implement a new way of working, or a new process, that is not the end of the story. Just like the commissioning of a new piece of equipment there needs to be the follow up, whether this is training, ongoing maintenance or the creation of a de-commissioning plan. As a minimum for new ways of working we need to make sure that we have some form of auditing in place to verify two things: A simple checklist can help you periodically monitor your processes. 1 - what we said we would do is being done. 2 - the process delivers what it was designed to do, and that this meets the current needs of the process. This needn't be too onerous either, the occasional conversation, attendance at a meeting once in a while, or reviewing of the associated Key Performance Indicators are all examples of how it can be done. There doesn't have to be formal paperwork either, just engagement with the change / method / process. The important issue is that this approach make