I have just set up the free tools section for my Making It Happen toolkit. You can start to improve your business at no cost (not even a sign up is required!) with the five free tools available at http://www.making-it-happen.website/free-tools/ . You can find out more about the full toolkit here , but otherwise enjoy using the free tools and improving the performance of your business. All the best, Giles About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the ' Making It Happen ' continuous improvement toolkit.