Key Performance Indicators (KPIs) are a great tool. True, they can be used to confuse and baffle. True, also, that they can really help you to drive the performance of a business process if you use them correctly. But, do the right people 'feel the pain'?

I'm often asked what is one of the best ways to improve the on time delivery performance of a factory; my glib answer is to stop overloading it. Of course, most people don't intentionally overload their businesses. It is common, however, for businesses to have inadequate methods of measuring how busy they are. This means that they are unsure of the effect of their decision, when accepting new orders into their business, until after the event. Continue reading... Giles Johnston Creator of the ' Making It Happen ' online course for discovering change management strategies.

We all know intuitively that we shouldn't try and add value to something that is broken. We know that we should get the person who broke the item to fix it before we carry on. They learn a lesson and we maximise our contribution... So why do we accept this so much in business?

Massively under rated by many businesses. Checklists... They can help to maintain the quality of a process and are so simple to use. So, why don't people use them?

Many people in your business will have great ideas to help improve the business . Encouraging them to take their ideas forward is a great approach, and one that I believe that we should all embrace. However...

If you are responsible for the running of a business process you will probably be required to regularly review certain reports that help you to manage the process. Many people switch off when they have to do this on an ongoing basis. They don't make the best decisions when the information isn't reviewed...

Do you have time to do the same job twice in your business? Most people I speak to look at me as if I am daft when I pose this question.