The Smartspeed Performance Improvement Blog

Measuring the performance of your businesses is key to running them effectively. If you didn't have one eye on the results, how would you know what to change, by how much and when? But, what do you change? What do you change it to? This is a question that can stump many managers, especially when the results aren't going in your favour. If you are on the back foot and don't have a clear route forward, it might be time to think about creating a winning recipe . When do you evaluate? When you evaluate business performance can make all the difference. You need, in my opinion, a few different times when you evaluate. At the end is an obvious point in time. What were the results? What would you do differently next time? At the start of the process is another key point, but less common. Did we launch properly? Did we launch on time? Do we need to undertake any corrective actions? During the process is hit or miss, in my experience. Are we on track? Are there any factors we need to...

When we are looking at improvement opportunities, it is easy to get knocked off course by our long list of existing obligations. And, by obligations, I mean a long list of things that we have to do that we simply haven't had the time to get started with. So, how do you make any progress when you have this situation? One option, and one that I am keen to use when working with my consulting clients, is to be selfish. Figure out which improve opportunity could save you time. If you can save some time then you can start a virtuous cycle to improve not only your working life but the overall results of the business. Let's say that you have identified this opportunity. How do you even start it? This is where the Kaizen approach comes in. Work out what the least amount of effort / time / work you can put into this continuous improvement opportunity. The small size will make it palatable and there is a good chance that you will do a little more than the absolute minimum if you have time...

Dealing with day to day pressures can be hard. One way we can deal with this is to have a to do list. Write it down and do the thing that you wrote down. It is a simple strategy to keep on top of your workload. However, there comes a point where you can become a slave to your to do list. It is a fact for most of us that we cannot fit all of our work into a normal working day / week. Some of us end up working longer hours as a result. A phrase I heard years ago resonates with me here: you can do anything but you can't do everything. So, the next question bubbles to the surface... If you are busy responding to your to do list, what has happened to your key objectives? Where do they fit into the timeline of your day / week / month. It can be too easy to lose track of the big things when you are spending your days fending off the little things. Little things sting when they don't get dealt with. So, we tend to focus on them. But, what about the feeling of missing a major goal? More...

Available from Amazon and other online retailers Why business performance often falls short Many businesses do not struggle because people do not care. They struggle because expectations are unclear. Leaders want better results, but teams are often left to interpret what “better” actually means in day-to-day work. Why clarity matters more than criticism That is where What Does Good Look Like? can make a real difference. The book helps leaders and managers turn vague ambitions into clear, practical standards. Instead of reacting when things go wrong, it encourages a more useful approach: define what good looks like in advance, communicate it clearly, and help people work towards it consistently. How the book improves performance This matters because business performance is shaped by everyday actions. If your team does not know what good planning, good communication, good handovers, or good problem-solving look like, performance will always be inconsistent. You may get ...

Cutting corners can feel like a sensible shortcut when you’re busy. A quick workaround. A step skipped “just this once”. But in most businesses, the real damage isn’t immediate. It shows up later as higher costs, more rework, slower decisions, frustrated customers, and a team that spends more time firefighting than improving. In other words: cutting corners doesn’t just affect today’s task. It quietly undermines overall business performance. Why Shortcuts Become Expensive Most corner-cutting starts with good intentions: “We don’t have time.” “We’ll tidy it up later.” “It’s only a small job.” The problem is that shortcuts create a new normal. Standards drift: The agreed way of working becomes optional. Bad habits form: The shortcut becomes the default, not the exception. Rework increases: Issues that should have been prevented get fixed later at a higher cost. Decisions get weaker: Without the right checks, data, or handovers, you get more guesswork. Trust e...

Running a business is a constant balancing act—juggling priorities, firefighting issues, and trying to keep your team on track. But what if you could achieve meaningful improvements without overhauling your entire operation? The answer lies in quick wins—small, practical changes that create momentum and deliver results fast. Here’s how you can use simple routines to boost your business performance, based on proven methods from ‘ Every Business Needs a Routine ’. Available from Amazon and other online stores 1. Start Your Day with a Team Huddle A brief daily meeting—no more than 10 minutes—sets the tone for the day. Focus on: Yesterday’s wins and lessons Today’s top priorities Any roadblocks needing attention This habit improves communication, surfaces issues early, and keeps everyone aligned. 2. Use RAG Trackers for Clarity A Red-Amber-Green (RAG) tracker is a visual way to monitor key metrics and spot trouble before it escalates. Update it daily or weekly—whichever suits y...

Every business wants to perform at its best, but too often, day-to-day challenges get in the way—missed deadlines, unclear processes, and improvement ideas that never see the light of day. That’s why we created Continuously : a platform designed to help you drive business performance with practical, proven tools for continuous improvement. Why Business Performance Stalls It’s rarely a lack of ambition or effort. More often, performance issues come from inconsistent systems, lack of visibility, and reactive problem-solving. When teams are stuck in a cycle of firefighting, it’s hard to focus on growth, profitability, or customer satisfaction. Continuously helps you break that cycle and build a business that delivers consistent results. How Continuously Drives Performance Clear Process Mapping: Visualise your workflows, find bottlenecks, and optimise operations for smoother, faster results. Structured Problem Solving: Capture issues as they arise, dig into the root causes, and implement...

A Manager's Guide to Constructive Conversations We've all been there. You notice a team member doing something that's affecting performance - maybe they're skipping a critical step in the process, or perhaps they've developed a shortcut that's creating problems downstream. You know you need to address it, but the thought of that conversation fills you with dread. What if they get defensive? What if it damages your working relationship? What if they think you're micromanaging? So you put it off. And the problem continues. Performance suffers. Frustration builds. The Real Cost of Avoiding These Conversations When managers avoid correcting behaviour, the impact ripples through the entire operation: Quality suffers as incorrect methods become the norm Efficiency drops when people work around problems instead of fixing them Team morale declines as those doing things correctly feel their efforts don't matter Process drift accelerates until nobody remembers...

Great news! My new book, Effective RAG Trackers , is now available on Amazon. If you're struggling to keep your business processes on track, or tired of meetings that don't lead to meaningful action, this practical guide will help you turn things around—fast. Available from Amazon and all major online stores The Challenge Every Manager Faces Let me ask you something: Have you ever felt like you're working harder than ever, yet important processes still slip through the cracks? You're not alone. Most managers experience the same frustration. Despite spreadsheets, status meetings, and constant follow-ups, team accountability fades. Deadlines get missed. And you're left wondering why nothing seems to stick. A Proven Solution That Works Effective RAG Trackers introduces you to a simple visual management system that delivers immediate clarity on process performance. Using the proven Red-Amber-Green approach, you'll gain the visibility and accountability you need to ...

Do you get hung up on the idea of perfection, when it comes to improving the performance of your business? Most of us do. People are watching what we do and this can be off putting. But, rather than watch what people do, what should we (all) be focussing on? Results! Perfection can be an absolute pig when it comes improving our business performance . If we could jump from where we are today to some perfect state, we'd all do it. The important thing for non-critical improvement projects is direction of travel, followed closely by pace of travel. Finding something that works better than today and implementing it puts you ahead of most people trying to improve their business. Once you have it in place you can iterate and upgrade what you have done, moving you another step closer to your vision of perfection. Available from Amazon , Apple Books and more If you subscribe to the PDCA (Plan, Do, Check and Act) approach, then this is an ideal time to put your belief into practice. Take th...

When discussing change projects with clients, time is a key factor. Like anything, if you have already walked the (continuous improvement) path you have a better idea of how hard and how long things will take. These conversations are no different. What I have found is that when you break down the project into the individual tasks, most people that are relatively new to change will expect the tasks to take longer. They often build in lots of procrastination time in too. A quick remedy If you are experiencing this issue in your organisation, here's a quick way to fix this. When your team member is defining the actions required to make a change happen, partner them with a more experienced person until they have at least three improvements under their belt. Use this as a way to estimate a realistic duration for the tasks. Don't confuse deadlines with duration The work content for a task and the duration to complete it are often two separate things. A task might have a total of fift...

The reason I wrote the book What Does Good Look Like? was for this reason. Improvement shouldn't be hard. For many organisations we spend too much time telling people what we don't want and not enough time being clear about what we do want. Available from Amazon What does a good performance look like? Describe it to yourself, clarify it and then describe it to your team. Just doing this can be enough to witness a step change in your performance. Tie it in with some decent Standard Operating Procedures and you have the making of a sustainable change. Are you up for having a go at this? Giles About the author: Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen . Giles is also the author of Effective Root Cause Analysis and ' What Does Good Look Like? ' .

I was talking to a manager the other day about a lack of results from their team. We were standing next to a nice looking visual management board, and discussing the role of managers to kick away the obstacles for the team. So, when I asked them about what problems their team were facing they quickly gave me a list. "Who can resolve the problems that they are stuck on?" I asked. "Well, I guess that's my job to either coach them or to directly help when appropriate" they replied. "How much time do you spend on resolving their stuck issues?" "Well, I'm pretty busy with other things, so not much" I probed a little further and found out that they were spending time fire fighting because their team couldn't get their work done due to a lack of decisions being made elsewhere in the business. This kind of downward spiral isn't uncommon... A quick solution If you find yourself in a similar situation, why not try the following experiment? ...

Have you heard of the sunrise meeting approach? It's a fast and simple management approach that helps your teams to focus on the essential parts of their role. This can be used to maximise output and achieve high on time delivery performance. I've just uploaded this video to You Tube that explains: what a sunrise meeting is,  what the benefits are, how you create one, and how our ERP system ( Fraction ERP ) helps to run a sunrise meeting. The sunrise meeting approach is one of my 'go to' tools when working with a new business that needs to get a grip over their operational performance. If you haven't come across this term before then I hope the video above gives you some good ideas. If you need some more detailed instructions, and some more ideas on how to apply the approach, check out my book Sunrise Meetings on Amazon , Apple Books and other platforms here . Giles About the author: Giles Johnston is a Chartered Engineer who specialises in helping businesses t...

Have you experienced the last minute scramble? You are trying to complete a project, or get ready for an audit, and a large proportion of the tasks are completed just before the end. That's the scramble. All those days / weeks / months you originally had available to you didn't count for anything. This kind of experience is known as the hockey stick effect: The red line shows the hockey stick. Last minute productivity. There are good arguments for working this way, allowing the effort to be concentrated so you can do other things beforehand. However, mistakes, stress and delays are more likely in my experience. The green line is your planned activity. Regular activity and output throughout the life of your project / process management. This is easier to manage and takes away the problems listed above for last minute frenetic action. The orange line, however, is a proactive front loaded approach. If you have the capacity, why not pull ahead the activities and ensure decisions ar...

My popular book on creating effective Standard Operating Procedures (SOPs) is now available on the Perlego platform: https://www.perlego.com/book/5053294/ If you have a subscription for Perlego, you'll now be able to access my book. Enjoy, Giles About the author: Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen. Giles is also the author of Effective Root Cause Analysis and ' What Does Good Look Like? ' .

Have you used the fishbone tool for root cause problem solving? Good. What about using it in reverse to help with goal setting and improving buy in from your team? Oh... The good news is that my book The Reverse Fishbone is now available on a range of e-book platforms (as well as Amazon ). The book shares ideas on how to get the most from this approach and how you can roll the idea out in your organisation. So, if you are looking for a fast, easy, way to engage your teams with goal setting and creating recipes that generate better results, this book is worth a look . I hope you enjoy it, Giles About the author: Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen. Giles is also the author of Effective Root Cause Analysis and ' What Does Good Look Like? ' .

My book Every Business Needs a Routine is now available on platforms other than Amazon. The book is aimed at people that want to realise the power of routine and habit. If you find yourself dealing with crises that have arisen from some small task that has been overlooked for too long then this book is for you. Stop firefighting, starting building an effective routine for you and your team. The book is quick to read and explores how you can expand the idea of routines into all levels of a business and even at a personal level. Distribution of the book now includes Apple Books , Kobo , Everand and more. For the full availability, other than Amazon , click here . I hope you enjoy the book. Giles About the author: Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen. Giles is also the author of Effective Root Cause Analysis and ' What Does Good Look Like? ' .

Many years ago I saw many managers berate their staff for getting things wrong.* The same managers grumbled about the performance of their team and this was the opposite of what I was trying to achieve with their teams. A simple realisation was made... They had told the team what they didn't want but hadn't spent the time to tell them, precisely, what they did want. By making this small shift, about being clear about what the desired outcome was , results started to materialise. This is not rocket science, but it is a useful lesson to keep in your back pocket. If you aren't witnessing the results you want, it might be time to clarify expectations. There might be some reading this that don't think that this should be necessary. Until telepathy is a common business skill, I'm afraid it is going to have to be this way. If you want some ideas on how to move from grumbling and into performance, then check out What Does Good Look Like? It is available from Amazon , Apple ...

I have just launched my continuous improvement course,  Making It Happen . This short online course covers over 30 ideas and methods to help you generate, manage and benefit from continuous improvement projects. Originally I wrote the course to provide content that didn't really work well in book format. But, as I started writing the lessons I started thinking about the people I have worked with over the years. Most of the people I had worked with directly had managed to get noticed because of the results they were generating and got promoted. So, the focus changed. Making It Happen is aimed at people that want to get promoted because of their skills and results. A side benefit is having a slightly easier and more controlled day. But, if either of these two things resonate with you then I urge you to check it out. You can find more details about the course at https://continuousimprovementmadeeasy.com/ In short: 30+ lessons. Walkthrough videos for all lessons and downloadable t...