Someone tried to derail my day yesterday. They hadn't prepared their information in a timely manner and then tried to cancel our meeting just moments before it was meant to start. I won't go into how I originally rearranged my day for this meeting, or the fact that we still managed to have the meeting, despite a good chunk of data being missing. But, amongst all this frustration, there was a clear learning point for the person in question (I hope that they got the point!). The point was that not only was the task not done, the person who had to do it was oblivious to the fact they had the task to deliver in the first place. I mean, they would have known about it when the task was originally agreed, but since then it has floated away into the ether... So, let me share with the three step plan for increasing the hit rate with these kinds of actions. You can use this if you find yourself struggling, or if you find members of your team accepting tasks and then just not delivering.