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Showing posts from October, 2014

Process Improvement: Delegation v Abdication

Delegation and abdication are two words that often get confused when it comes to effective management. 
When a process has been improved, there is always an ongoing need to manage the process (delegation). Just walking away and hoping everything is fine is fatal (abdication!)
Why is this distinction so important?

Using KPIs to Drive Behaviours

When I was driving to my client yesterday I was listening to an interesting debate on the radio about GPs being paid to diagnose dementia (you can read more here). The reasoning behind this is to increase the number of people on a 'dementia register'. This is good example of how measuring a specific feature of a business / organisation can affect the outcome. In this case they have added an incentive too.
So, how would this relate to your business?

Business Productivity and Checklists

Do you use checklists in your business?
I do, many of my clients do, and many other businesses do. They use them for one very good reason; they help to drive up productivity.

Do You Look Ahead More Than One Week?

Planning is an interesting subject to me, hopefully it is to you too.
Having a different perspective over different time periods, and having a (reasonably) firm grasp of what needs to happen when is a basic feature of good management.

Slaying The Headless Chickens

When will running around, trying to go faster than the day before through sheer physical exertion, stop being the strategy of choice for many businesses? You know the common phrase 'running around like a headless chicken', don't you? We joke about it, but it can waste a huge chunk of time from our working weeks.
When I first start working with a business this is often the approach that we are trying to overcome.

Routines.... Boring But Vital!

A lot of my clients resist formalising their business routines, at first. I can understand this, it certainly isn't a sexy subject and there are usually larger, pressing, issues also at hand.
However, if you do a bit of root cause analysis you can soon trace back some of the bigger issues in your business to these smaller tasks that possibly aren't being handled in the right way...