Some of my clients, when I first start to work with them, are struggling with their on time delivery performance. Apart from the frustration of dealing with problems constantly, the risk of losing customers is a big driver in terms of getting this issue resolved. In my opinion there are two main ways that you can focus on this problem. They can both work, but one is more effective than the other (I'll let you guess which). Option 1 - focus solely on despatching on time. This is the traditional approach. It is usually linked directly with turnover targets and has the entire business looking at what can be shipped today. Of course, you do need to make sure that your orders do get despatched (I have met businesses that don't), but this option drives a behaviour that lets people take their eyes off the rest of the process. So.... Option 2 - focus on 'on time start', with a controlled process, and having one eye on on time despatches. Having a tight process