Many businesses that I visit seem have either one, or two, people that seem to have an inordinate amount of information held in their heads. These people are often referred to as ‘Oracles’, or similar and they are often the go to person when trouble hits the business. Move your business away from the re-active superheroes with Losing the Cape. Available on Amazon. When I started my working life I was, understandably, in awe of these individuals. How did they know so much? How did they get so good? I was impressed with their abilities and what they were able to do when it was crunch time.