I've had three conversations this week with different clients' teams about raising issues about their business processes. In all three cases the teams had problems that they were dealing with, but very ineffectively. Namely their strategy was to grumble to each other about how bad things are. Does this sound familiar in your organisation? The trouble with this all too common strategy is that the people that can help resolve the issue can't 'see' the problem and therefore can't 'hit' it for the other people. A really good tool to help your teams engage with this discussion is the Concern, Cause, Countermeasure (also known as CCC or 3C) approach. (In fact, it is such a good tool that it is built into the StreamLiner CI software to accelerate continuous improvement planning. You can find out more about it here .) The key to getting this approach work is to make the conversations easier for your team. Here are a few ideas: Make it clear to your te