One topic of discussion that I find most beneficial for my clients is getting them to move their thinking from transactions to processes. Businesses are full of transactions; products being bought and sold, items being manufactured and distributed. And of course there are other essential tasks like paying the workforce! When we get lost within the hurly-burly of transactional work, we can lose sight of the overarching business process. This process is what we need to focus on, in order to improve how the organisation performs.