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Free OTIF and Productivity Course

Would you like a tour through my You’re Late!!! guide, to help you put the ideas into action?
If you sign up for my email updates using the link below you can download my guide right away and then receive fifteen emails over the next fifteen days to help you get the most from the ideas and strategies that are in the guide.
You’ll get help and advice on: Driving up your OTIF performance.Prioritising your improvement plans.Building a team around you.Making sure your improvement plans realise their results.Getting stuck projects moving.
I hope that you’ll find the email course to be really useful.

All the best,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.
Subscribe to my email updates and receive my on time delivery and productivity improve…

Do you want a high performance operation? Don't go off track!!!

I was in a fast food restaurant the other day. KFC was shut due to the chicken shortage and I used one of their competitors. Don't judge me, I had just gotten over the flu and now I was hungry!
My experience was fascinating; this other fast food business was in absolute chaos. Their staff were all looking confused, food was building up in a pile on a table near the serving area and it took me nearly twenty minutes to get my order...
No, this isn't a sob story this is a reminder to all of us that we need to stick to our operating rules (when our rules are right, of course). The business in question is usually a fantastic example of a well oiled team with a slick operation, but with a slight increase in custom they tried to adjust their system 'on the fly' and got it wrong.

In this business everyone knows what they have to do, when they have to do it and how well they need to do it. On this particular visit I could see supervisors trying to 'help' their team mem…