Many business don't see how they can make improvements. "We don't have a process, every project is bespoke!" is a usual response. However if you stand back far enough you can see your process. Most businesses progress their orders through similar steps, or stages. If you can identify these steps then you have identified the overview of your process. The bits in-between the steps might be different on each 'project', but as long as you can identify the correct deliverables at the end of each stage then you will be able to make gains. The handover is usually a critical point in a process to reduce lead time and improve quality. You may not need to flog the continuous improvement ethos on the bits in-between! If you find your generic process then you can find a route to make improvements. Smartspeed Consulting Limited Taking the frustration out of on time delivery.