I was in a really good meeting today. The specification was clear as to what the client wanted to achieve and it made developing a methodology relatively straightforward. The first meeting wasn't like this however.

New presentation uploaded to SlideShare: Giles Johnston Author of Business Process Re-Engineering

If you have ever struggled to get a change to take hold in your business then you might want to look at the feedback loops in your business. A good feedback loop, or mechanism, can make the ongoing management of your processes a whole load easier? Do you have them defined in your business?

I was delivering some training on Lean Production methods yesterday. The team I was working with are based in a call centre and we found a number of interesting continuous improvement opportunities to work on. Through our conversation I became particularly interested in how they could move their resources more dynamically (rules based) when call queues were extending. I shared with them an account of when I was working as a Production Engineer in an automotive firm where we used several different Kan-Ban pull production systems to address this same issue. Despite having already explained how these systems worked in principle, they were not convinced that it was a strategy that could work for them. It was the story, the parallel example, that convinced them. I see this situation time and time again. The principles of an improvement may be sound and people may understand the improvement concept logically, but they haven't bought into the applicability to their busin

Now that the working year seems to be back into full swing I have already had two conversations with client member's of staff about feeling overwhelmed with their continuous improvement projects .

Available for the Amazon Kindle I have spent quite a bit of time this year working on Sunrise Meetings . These are of particular interest to businesses that have expanded, or changed, rapidly during the past three years. Growing pains are inevitable. How do you ensure that your staff work on the right things, at the right time?

Available at Amazon Key Performance Indicators (KPIs) are an essential tool for business management. They can help us to determine appropriate courses of action for our businesses and can help to keep our businesses on track. I meet many people, however, that don't like to look at their numbers...