Are your project capacity needs going up and up and up? I've been involved recently with an organisation that is struggling to balance out all of its commitments and project requirements so that the projects can be delivered on time whilst maintaining the existing levels of service it has already agreed to. The reason for writing this post is that businesses who have a strong physical element (for example construction or manufacturing) in their business usually have some kind of capacity planning tool , to help them them put their resource in the right department at the right time, but often this approach does not extend itself to the office environment. This is even more important when you work in a business where project management isn't the sole purpose of that business. For example if you have to incorporate two projects to your already crammed schedule then the question that needs to be answered is 'when is the best time for us to deliver these projects at th