If you've been following my monthly email updates you'll know that my latest kit is the ' Improvement Accelerator Framework '.

Many businesses focus heavily on the world around them, rather than the world inside the business when looking to manage supply chains. Getting the balance right between flexible and formal is a challenge that we all face, and getting it right can make a big difference to how consistent and how easy it is to deliver on time. For ideas on this please read my article ' Take Control of Your Internal Supply Chain to Improve On Time Delivery ' which you can read here - http://www.systemsandprocesses.co.uk/?p=1936 About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the ' Making It Happen ' continuous improvement toolkit.

My popular Kindle / iTunes book ' Business Process Re-engineering ' is now available as a paperback. To get hold of your copy please visit your local Amazon site and search for the title of the book. Or, if you are in: the UK -  https://www.amazon.co.uk/dp/1520300115 the US -  https://www.amazon.com/dp/1520300115 Enjoy the ideas, Giles About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the ' Making It Happen ' continuous improvement toolkit.

It's a good question, one that we sometimes forget to ask. If you want your processes to deliver on time , then starting on time is one of the best (and simplest) strategies that you can deploy. But, let me twist this question around slightly...

I often get asked what is the best way to improve a business' on time delivery performance. My answer is 'get really good at the basics'.

Do you have a long list of improvement opportunities that never seems to change? Do you feel that the whole list is stuck and not delivering the benefits that are possible? …if you feel the same then you are not alone!

Meetings can be pressurised. Deadlines can do funny things to people’s thinking. The demands of a business can trim away the perceived fat of being able to stop, mull things over and come up with new ideas. Is this the same for your business?