The Effective Office is a short guide written by an experienced business consultant to help you improve the productivity and effectiveness of your office. In eight chapters this book takes you through ways to get more done in less time, how to get your office team on track with the right tasks every day and how to conquer your recurring administrative problems once and for all. Aimed at the office manager who wants to make their team’s performance even better this step by step guide provides you with a list of action steps at the end of each section of the book, making your implementation of this information even easier. Click here to view on Amazon.com. Smartspeed Consulting Limited Taking the frustration out of on time delivery.

As the year draws to a close there are many businesses who are in the middle of their peak load, particularly in the food and drink sector. Now whilst I am sure that your business is not slowing down in preparation for Christmas it can still be worthwhile considering how other businesses change gear in order to maintain their on time delivery performance. Most businesses have specific challenges to overcome regarding their ability to deliver. Some are expected and some are unexpected. The difference between the businesses who cope well during changing situations and the ones who suffer seems to boil down to two main things; visibility and levers. Firstly the businesses who cope better with the bumps and troubles of business usually have a better visibility going forwards. This doesn't mean that they necessarily can see what is going to happen, but that they look forwards on a regular basis and determine if they need to change course or stay as they are. Secondly,

If you want to make a significant improvement in how your business works then you may need to focus more. There are so many things that don't happen in businesses because the right level of focus is not on them for a long enough period of time. If you want to drive up your on time delivery performance then it needs to find its way into your daily conversations and be given enough time, resources, work and discussion to make a tangible improvement. If your customer service isn't up to scratch then it needs to become centre stage until a meaningful change has taken hold. Often we look to improve a facet of our business and we talk about it and take some action, but not enough action over a period of time to make the change take hold and stick. If you find this happening in your business then remember the common phrase 'do less better' and pick one improvement area and stay with it until you have made a real difference. Giles

As businesses grow and develop they seem to get more complicated. More systems to operate, more people to serve, and more things to remember, all side effects of traditional success. If the business is in control then these systems will be documented and allow others to follow in their footsteps. The busyness and complexity however can put off the very people we need to get involved with our continuous improvement programmes and so simplicity needs to be sought when designing our continuous improvement approach. When our approach to developing and implementing new ideas is simple we can see the changes taking place in our business. We don't have to wait for months or years to see something happen; we can experience it quickly, and sometimes immediately. When the process of making a suggestion through evaluation and into implementation is fast we can gain momentum from the people who give the suggestions. Complicated, centralised, improvement approaches kill this benefit. If poss

Continuous improvement is a phrase that is commonly used, but one in my experience that is not utilised in most businesses to any great effect. Going from bad to OK is a good thing to do when you start a process of change within your business, but eventually you will need to try and tackle the change of going from OK to amazing. This is where a lot of businesses find that their continuous improvement activities stall. I don't believe it is down to a lack of vision as to why the movement from OK to amazing doesn't take place. I think people are busy with their working lives and that most of their motivation comes from trying to avoid their bosses giving them a hard time for things not working properly. Now of course there are lots of people who are motivated to see how good they can make things, and I am not trying to take away anything from managing a well performing business process, but if people potentially have lots of ideas then why aren't they more forthcoming? I

Continuous improvement is a tricky subject. It shouldn't be though, as it is a core of most business improvement approaches (including lean manufacturing). The reason I call it tricky is that, as much as most businesses would love to have a continuous improvement culture, there either isn't the commitment or ideas to back it up. Whilst the commitment angle is something that can be addressed, this article is going to look at a really simple idea to help your business generate more ideas when required. To read the rest of the article, click here . Giles Johnston Smartspeed Consulting Limited Taking the frustration out of on time delivery.

How much work is in that task that you are putting off? Procrastination can be born from a lack of clarity of what you are about to embark upon, and until you get some clarity as to the work content then it is likely that you will never start the task in the first place. Although this is sound time management advice generally I see this stopping improvement projects all the time. New processes never start, conversations are never had and ideas are never generated. If you are in this position then please consider getting the details of what needs to happen and what that means to your time. You might just find that the task doesn't need too much of your time and completing the task could give a great payback. Giles Johnston Smartspeed Consulting Limited Taking the frustration out of on time delivery.

Lean programmes of work can really help to improve the performance of a business, but does this have to be at expense of fixing the problems right in front of us? I have seen too many projects have time invested in them whilst right in front of the people in the business are immediate problems and opportunities. Small, lean centric, actions that can yield quick and long lasting results get ignored. How does that benefit everyone? So, please plan out the bigger change projects for your business but don't lose sight of the obvious improvement opportunities that are sitting under your nose. Giles Johnston Smartspeed Consulting Limited Taking the frustration out of on time delivery.

When an improvement project is being designed it is a good idea to give the right degree of consideration to the scope of the project; what's in and what's out. Many projects take longer than necessary, or never get completed, due to an unclear scope that leaves the team attempting to implement a continuously evolving change project. Some points to consider: Even if the scope does not include all the possibilities you can always go back and complete a second smaller follow up project. Completing something is better than not completing anything, especially for ongoing motivation. Small tight packets of work are very productive due to the marriage of focus with short term achievement. If your projects are stalling, or just seem to keep on going without ever coming to a conclusion, then review / revise the scope and 'put them to bed'. Smartspeed Consulting Limited Taking the frustration out of on time delivery.

Sometimes our business improvement projects feel like we’re not making enough of a change, but what if there was a simple method to determine just how much of a change we needed to make in order to make our processes competitive?  By using some basic facts and figures we can determine exactly how much of a shift we need to make to our processes, and ultimately guide our thinking to create the right degree of change.  This booklet, written by an experienced business consultant, gives you a step by step guide on how to determine the key inputs to your business process improvement design. By using takt time as the basis for the direction you will identify the right amount of change required for your business. Click here to view on Amazon.com. Smartspeed Consulting Limited Taking the frustration out of on time delivery.

Over time standards often drop. This can affect all manner of things within your business, from customer service, to quality records, and more. There is an interesting insight to this called 'broken window theory' ( Wilson and Kelling ), where windows were seen to be broken on derelict buildings, and as it was seen as OK (i.e. no one was prosecuted) then everyone else joined in. Eventually all of the windows were smashed out, by people who normally wouldn't get involved. How does this manifest in your business? Do people see others who don't tow the line and complete the necessary actions / disciplines without corrective actions being taken? Do they then follow suit? A good example of this going wrong in a manufacturing business is with data entries into an MRPII system (or the routines around the system). A failure to provide the right information, or inputs, can create all kinds of chaos. I see many businesses where the users put up with the chaos and cre

Projects often take longer than expected, but sometimes it is us who are creating the delays. Stalling the implementation however might not always be in the interest of everyone who is involved. Sure there will be teething problems, but this is natural and can bring a whole raft of benefits when encountered. During the infancy of a project / new way of working there will be things that won't work as you would expect. If the planning of the implementation was done thoroughly then you will be expecting to see a certain number of these types of problems and they will get resolved. When we resolve these issues our skills improve and we get better as individuals and as a team. There will always be bits missing from a project plan, but as long as the important things have been covered and planned for then the small bits that aren't crucial can be coped with as they arise. If the pros outweigh the cons of making the change then perhaps it's time to go for it. Smar

Many people hate meetings. There are so many meetings that people attend, and most of the ones I have observed fail to agree / allocate tasks and define responsibilities. They also take too long. Many of these meetings however are routine, they are basically the same meetings week in week out (or day in day out). Taking the time to stop and review the purpose of the meeting can allow you to standardise the meeting, making it more clockwork and functional than it may be currently. The meetings may become 'samey' in structure, but if you can speed them up then they don't become stale. And who knows, you may decide to stop running a few meetings in the process. Smartspeed Consulting Limited Taking the frustration out of on time delivery.