There is an ongoing fight between 'good' and 'bad' when it comes to business processes. Some people want to do things in the right way, with the right processes, consistently. Some people don't appreciate the need for doing things in the right way consistently. Over time this can make a huge difference to the results we obtain as a business.

We have so many pressures on us at times to improve. Trying to make progress becomes one of the most important things we have to do. There can be so many opportunities too. A myriad of ideas that we could get our teeth into. So, why do many of us get limited results?

There was a really interesting article on the BBC News Magazine website yesterday about continuous improvement and not ignoring the small things that can make a big difference. I agree that there are many small disciplines that a lot of businesses give lip service to that could make a big difference in terms of their performance; developing a productive routine is one way to get around this. The article is definitely worth a read, you can view it here -  http://www.bbc.co.uk/news/magazine-34247629 . Giles Johnston Creator of the ' Making It Happen ' online course for discovering change management strategies.

Key Performance Indicators (KPIs) are a great tool. True, they can be used to confuse and baffle. True, also, that they can really help you to drive the performance of a business process if you use them correctly. But, do the right people 'feel the pain'?

I'm often asked what is one of the best ways to improve the on time delivery performance of a factory; my glib answer is to stop overloading it. Of course, most people don't intentionally overload their businesses. It is common, however, for businesses to have inadequate methods of measuring how busy they are. This means that they are unsure of the effect of their decision, when accepting new orders into their business, until after the event. Continue reading... Giles Johnston Creator of the ' Making It Happen ' online course for discovering change management strategies.

We all know intuitively that we shouldn't try and add value to something that is broken. We know that we should get the person who broke the item to fix it before we carry on. They learn a lesson and we maximise our contribution... So why do we accept this so much in business?

Massively under rated by many businesses. Checklists... They can help to maintain the quality of a process and are so simple to use. So, why don't people use them?