There was a really interesting article on the BBC News Magazine website yesterday about continuous improvement and not ignoring the small things that can make a big difference. I agree that there are many small disciplines that a lot of businesses give lip service to that could make a big difference in terms of their performance; developing a productive routine is one way to get around this. The article is definitely worth a read, you can view it here - http://www.bbc.co.uk/news/magazine-34247629 . Giles Johnston Creator of the ' Making It Happen ' online course for discovering change management strategies.